0

Hello, how can we help you?

Advice and answers from the PakFactory Team

Shipping

How will my boxes ship to me?
+

Depending on the volume of boxes you are purchasing from us different options will be available to you during checkout. On smaller orders, you will be presented with FedEx Ground® and FedEx Express®. On larger orders, you will have the option to choose LTL Freight (Less than truckload). In either case, you will be given a tracking number and will be able to contact our team at any time should you have additional questions.

Why is shipping more expensive for Rigid Boxes?
+

Rigid boxes are an amazing display statement for your brand but it comes at a cost. The box is shipped to you pre-formed. Which means that shipping can be a bit more expensive. Something to consider though is the fact that it costs less to fulfil a rigid box than a mailer as there is no assembly time.

How does LTL Freight order work?
+

The prices you will see at checkout for your LTL Freight is shipped on a 40” x 48” pallet and are shipped to you “curb-side”. Be sure to contact us before placing your order if you have any special shipping needs. Our team will be more than happy to assist you!

I have a shipping dock, should I contact you before placing my order?
+

You may contact us before or after placing your order. If there is a difference in pricing for the shipping cost, we will either invoice or credit the difference.

Box Materials & Printing

What thickness board do you use?
+

Depending on the box style you chose to purchase with us we’ll use different boards and papers, you may see all their specifications below:

- Mailer box: E-Flute 32 ECT (200 lbs TEST)

- 1/16” thickness.- Rigid Box: 0.50pt board + 80lbs (160m) litho paper

– 1/16” thickness total.- Shipping Box: B-Flute 32 ECT (200 lbs TEST)

– 1/8” thickness.- Folding Box: 18pt SBS Board.

Do you have a special request for another board thickness? Contact us and our team will be more than happy to help you!

What’s the difference between White, Kraft, Chip and SuperGloss Board?
+

Our white board is white on both sides and matte. White board is a great option to print colors. Kraft board is brown on both sides; colors will appear muted but it’s a great way to give your packaging a more natural and eco-friendly look. Our SuperGloss board is our glossy board and is the best option to give your colors an added sheen. All our boards are the same thickness.


Do you use recycled boards?
+

We do! All the boards we use are made with at least 50% recycled material. All our boards are 100% recyclable too!

Are mailer boxes safe to ship?
+

They sure are! Even though E-Flute board can seem a bit thin, once formed the box is very sturdy and absolutely safe to ship without any additional protection.

Are Rigid Boxes safe to ship?
+

Rigid boxes are meant to give value to your product. They are unfortunately not safe to ship. We recommend that you put them in a mailer or a shipping box. Feel free to get in touch with us. We also have others options available.

Orders & Prices

How long is your production time?
+

Our production time is 10-20 days depending on the quantity. Once you checkout, you will be able to see an estimated in hands date for the boxes in your cart.

Will I receive a proof before my box goes to production?
+

You’ll receive a digital proof of your box before we go to production. You’ll receive it by e-mail shortly after placing your order. You can also review your online proof in your account.

Can I cancel an order?
+

Your order can be cancelled before you approve your online proof, as soon as you approve your online proof you will not be able to cancel your order anymore.

I want to change the artwork on the order I just placed, is it possible?
+

Sure! You can change your artwork before you accept your online proof. However, after you’ve accepted your online proof you will not be able to make any additional changes.

I want to change the quantity order I just placed, is that possible?
+

If you’d like to change the quantity of your order you’ll have to do so before you accept your online proof. Send us an email and we’ll process the change for you.